Overnight Guest Services Ambassador

Be the Nighttime Operations Anchor! Your Challenge: Lead the Front Desk and Ensure a Seamless Guest Experience and Security During Overnight Hours! Are you ready to be the reliable anchor for our guests during critical overnight hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Guest Services Ambassador! This is a crucial overnight, multi-faceted role where you serve as the sole “face” and operational authority for the hotel, ensuring an excellent and secure guest experience through efficient front desk operations. You'll manage guest relations, safety protocols, and key support tasks while demonstrating your commitment to our value of “Do the Right Thing.” Core Duties: Overnight Guest Relations & Front Desk Operations As the Overnight GSA, you are essential in maintaining high standards of service and security. Your responsibilities include: • Exceptional Guest Relations: Ensure an outstanding guest experience for all arriving and in-house guests. Manage guest conflicts and respond to situations that arise during quiet hours. • Front Desk Coordination: Oversee front desk operations such as late check-ins, early check-outs, reservations, and security checks. Respond to guest service calls efficiently. • Safety & Emergency Response: Ensure the safety of the building and its occupants; contact emergency services/law enforcement as needed. Respond effectively according to procedures in emergencies. • Inspections & Compliance: Conduct inspections of studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are adhered to. Sales, Revenue & Cross-Functional Support Your role directly influences the property’s preparedness for the next business day and contributes to financial success: • Revenue Management: Review Studio Inventory daily overnight to maximize studio revenue. Adhere to revenue management guidelines as directed. • Administrative & Documentation: Accurately document work activity using the appropriate logs, recording all overnight events according to policy. • Support Duties: Perform laundry duties including sorting, washing, drying, and folding company linen and terry, as well as maintaining the laundry facilities. • Cross-Training: Be trained on the duties of all non-management staff members and perform those tasks as needed or requested. Shift Requirements and Qualifications This role demands extreme reliability, independence, and the ability to work overnight hours: • Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided based on this requirement and should be taken as available. Qualifications & Essential Skills • Skills: Effective communication with staff and guests, conflict management, and negotiation and sales abilities. • Abilities: Ability to read, comprehend, and follow written procedures. Must remain calm in conflict and stress, adapt to daily changes, and problem-solve in a timely manner. Are You Our Next Nighttime Operations Anchor? If you are dependable, thrive working independently overnight, and possess the composure and dedication to service, we want to hear from you! This job description outlines the general nature and level of work anticipated for this role and is not meant to be a comprehensive list of all activities, duties, or responsibilities required. Additional responsibilities may be assigned based on business needs and at management's request. Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or veteran status according to federal, state, and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment across all locations. This policy applies to all employment terms, including hiring, promotion, termination, job transfer, leaves of absence, compensation, and training. SPM expressly prohibits unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Any interference with SPM employees' ability to perform their job duties will not be tolerated. Sandpiper Property Management, LLC and affiliated organizations are Drug-Free Workplaces.